Why does CardSwap need my login information for the subscription service?
In order to update the card on file at a selected subscription service, CardSwap uses the credentials provided to access and update your payment preferences at the online merchant.
Can I assign my debit card for some services and my credit card for others?
Yes, CardSwap supports both Elements debit and credit cards. You can load multiple Elements cards. The card currently displayed when selecting a merchant to update is the card that will be added to that merchant. You can then select your other Elements card and swap other merchants to an alternate card.
How do I remove my Elements card from a merchant after I used CardSwap to update?
If you wish to remove your Elements card from a particular merchant you previously swapped, visit your online account for that merchant and remove the Elements card.
What if I can't remember my login credentials for a particular company?
There is a "Get Help" link on the left side of the screen where you enter your credentials. You'll be redirected to that company's site to get help resetting or remembering your password.
Do I have to have an active subscription to one of the listed companies in order for the swap to work?
Yes. If your subscription has lapsed, you must first renew with the company, and then CardSwap will allow you to update your payment information to your Elements debit or credit card.
Can I use CardSwap with my account number and routing number?
No. You have to have an Elements debit or credit card in order to use CardSwap. There is no ACH option at this time.
What if the company I want to update my card with is not listed in CardSwap?
Companies that participate with CardSwap are constantly being updated. If you don’t see it when you first try, check back at a later time.
I got an error message when I tried to add a new card to CardSwap, what should I do?
CardSwap supports Elements debit and credit cards. To avoid an error adding the card, make sure the card being added is an Elements card and that the expiration and CVV information for the card were entered correctly. If you continue to have trouble, call us at 1-800-621-2105 for assistance.
